Privacy Policy

Welcome to VacuFlat.com

Our website, VacuFlat.com, and the VacuFlat brand are owned by TanCloud, LLC. Our company website is located at https://www.tancloudllc.com.

We at TanCloud are serious about privacy. We also understand that maintaining anonymity is critical for a free and open Internet. The information that we collect and share is for the sole purpose of providing you with the best products and service possible. We never rent nor sell the personal information you provide us. Please review the contents of this Privacy Policy, and if you have questions, please don’t hesitate to contact us.

What personal data we collect and why we collect it

Shopping Cart

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping location: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

Orders & Payments

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We will collect and store information about your order, including purchase total, currency, and product information, including SKUs, quantities, dimensions, and weight of products purchased. We will use this information to:

  • Send you information about your account and order
  • Create shipping labels
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

Note: VacuFlat does not receive any payment information for orders. For your safety, payment information is handled directly by our payment processor, Stripe. Please see Stripe’s Privacy Policy for more details.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We will also store comments or reviews, if you choose to leave them.

Contact forms

If you use the contact forms on our site, the post and post meta data associated with the submission will be collected.

Cookies

We use cookies to keep track of cart contents while you’re browsing our site.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

The data we share with third parties is limited to our specified partners for the purpose of order fulfillment and payment processing.

Orders & Payments

All payment information is directly handled by our processor, Stripe. We send the purchase total, currency and customer’s billing information to Stripe as a part of the order process. Please see Stripe’s Privacy Policy for more details.

For automated taxes we send the value of goods in the cart, the value of shipping, and the destination address to TaxJar. Please see TaxJar’s Privacy Policy for details about how they handle this information.

For checkout rates we send the destination ZIP/postal code and purchased product dimensions, weight and quantities to USPS.

For shipping labels we send the customer’s name, address as well as the dimensions, weight, and quantities of purchased products to Pirate Ship and/or EasyPost.

How long we retain your data

If you place an order, the order information that we collect is retained indefinitely. This helps us to manage customer services requests following purchases made from our website.

If you contact us using the contact forms on our website, the submission will be retained indefinitely. This information will be used to tailor the website and its services to our customers.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, have left comments, or have placed an order with us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact information

For any questions or concerns about our Privacy Policy, please contact us electronically with this form. You may also contact us by mail at:

Tancloud, LLC, ATTN: VacuFlat Privacy
780 W FM 1626 #1407
Manchaca, TX 78652