My bag doesn’t deflate/I am unable to achieve a vacuum seal. How do I fix this?
This is generally caused by an incompletely locked zipper seal. We suggest applying more pressure to the seal clip when zipping the seal. Re-zip the zipper seal and attain a complete lock before attempting to vacuum the air out of the bag.

I placed an order recently, but I never received an email from VacuFlat. Where is my order confirmation?
We occasionally see issues with our order confirmation and tracking number emails getting sent to Spam folders. We encourage you to check there first. If they are located there, please help us by clicking the ‘Not Spam’ button in for the email. If the emails are not in the Spam folder, please contact us, and we will send a new invoice out.